Questions regarding Teddy's website and services:

1. How can I make, change, confirm, or check a reservation?
2. What is your rate from point A to point B?
3. What kind of vehicles do you use?
4. What cities does Teddy's service?
5. What is Teddy's cancellation policy?
6. Do I need to tip my driver?
7. How soon before a flight should I be picked up?
8. When I book a reservation online, how will I know that Teddy's received my information?
9. What is the advantage to booking reservations in real-time?
10. I already have an account with Teddy's. Can I book reservations online?
11. Can I only get receipts for reservations that I booked online?
12. What type of security measures has Teddy's used to protect my personal data such as credit card information?
13. I'm having difficulty submitting my reservation online. What should I do?
14. What if I encounter other difficulties using your website?
15. Does Teddy's use or sell my personal information to other companies for marketing purposes?
16. Where will I meet my driver when I am at the airport?
17. What if I do not see my chauffeur?
18. What if my arriving flight is delayed?
19. What should I do if my arriving flight is canceled?
    

1. How can I make, change, confirm, or check a reservation?
You can make a reservation online or by simply calling us at 203-866-2231. Reservation requests made via the internet are confirmed by email within 60 seconds. Click Here to reservation now.

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2. What is your rate from point A to point B?
Teddy's offers competitive rates based on the point of origin to the point of destination. Teddy's provides immediate rate quotes in our rate look-up section for our point-to-point rates. For other types of trips, a dedicated vehicle and chauffeur are assigned to you on a time-based billing basis.

We make every effort to ensure that our web site reflects the most current rates and charges. However, all posted rates and charges are subject to change without notice. We apologize for any inconvenience this may cause.
Rate Schedule

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3. What kind of vehicles do you use?
Teddy’s offers a wide variety of vehicles designed to accommodate single passengers, small groups and larger passenger groups. View these various vehicle types on this Web site on the Fleet page.

With 75 years experience in the business, we understand that a successful event depends upon the successful arrival and departure of participants.  For this reason, our trained meeting, event and roadshow specialists plan and manage all aspects of group ground transportation; call our dedicated support staff today at  203-866-2231 to discuss your specific needs.  Teddy can provide sedans, vans, or buses, depending on your specific requirements.  To book a smaller vehicle, use our convenient online reservations system here.

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4. What cities does Teddy’s service?
Teddy's serves more than 500 cities throughout the world.

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5. What is Teddy's cancellation policy?
To cancel a reservation , please call the 203.866.2231 Cancellations must be received at least two hours in advance of the service pick-up time for most U.S. and Canadian locations. International reservations may require up to 24 hours notice. For all reservations, please check your confirmation for the specific policy, which is determined by your city of service and vehicle type.

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6. Do I need to tip my driver?
Gratuities are not expected. Teddy rates are all inclusive; we compensate our drivers adequately. Our drivers have been known to go beyond their duties; in this situation, if you feel compelled to give your driver an extra tip, it is appreciated but certainly not mandatory.

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7. How soon before a flight should I be picked up?
For U.S. flights, we recommend arriving at the airport two hours before your flight time. For international flights, we recommend arriving at the airport three hours before your flight time.

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8. When I book a reservation online, how will I know that Teddy’s received my information?

Teddy’s allows you to book reservations in real-time in more than 500 major markets around the world. When you book a reservation online with us, you receive a unique confirmation number, just as you would if you had placed your reservation with our Support Center.

With a secure interface to our back-end system, your personal information is not passed to our staff by email, like many other ground transportation companies on the internet. Therefore, when you book a reservation online, your reservation is automatically booked directly into our reservation system in our offices.

Once your reservation is completed an email confirmation will be generated instantaneously. To book your secure reservation online, click here.

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9. What is the advantage to booking reservations in real-time?
The advantage to booking reservations online in real-time is the security of knowing your information has been received by us. The system will not give you a confirmation number unless your information has been entered into our main system.

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10. I already have an account with Teddy's. Can I book reservations online?
Yes. If you already have an account with Teddy’s but would like to book reservations online, please contact an agent at 203.866.2231.  You will receive a USERNAME and PASSWORD. You can change this information after you log in for the first time.

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11. Can I only get receipts for reservations that I booked online?
No, you may obtain receipts online for any of your past trips, whether you booked them online or through our call center.

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12. What type of security measures has Teddy's used to protect my personal data such as credit card information?
Teddy uses a 128-bit encryption certificate from Verisign, the leader in internet security. Keeping your information private is one of our top priorities.

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13. I'm having difficulty submitting my reservation online. What should I do?
Please check to make sure that you filled in all of the required fields on the form. An asterisk (*) indicates a required field. These fields must be filled in completely for the form to be transmitted. If you filled in all of the required fields and are still having trouble, please call 203.866.2231 and we will assist you with your reservation.

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14. What if I encounter other difficulties using your Web site?
Please contact us at 203.866.2231. If you do not reach us immediately, expect a call back within a few minutes during normal business hours. Please be prepared to explain the exact situation and circumstances you encountered when you had trouble with the reservation process to assist our staff in responding quickly to your request.

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15. Does Teddy's use or sell my personal information to other companies for marketing purposes?
Never. You personal information is used only for our records and to communicate with you. We will not give or sell this information to anyone.

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16. Where will I meet my driver when I am at the airport?
Pick-up procedures vary from airport to airport. For more information on specific procedures for the airports that we service in the United States and around the world, contact us at 203-866-2231.

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17. What if I do not see my chauffeur?
This can sometimes occur due to the airline or airport misinformation. In such a situation, please go to the nearest phone and dial 203-866-2231 to contact our office and our staff will match you with your driver immediately.

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18. What if I do not see my chauffeur?
Our Global Support Center tracks all arriving flights, and we will be aware of all delayed flights. If you miss your flight or connecting flight, you must call into our Dispatch Center at 203-866-2231 to make them aware of your change in plans. Otherwise you will be charged a "no show" fee.

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19. What should I do if my arriving flight is canceled?
Call 203-866-2231 immediately. It is the responsibility of the traveler or booking agent to advise our office of any change in flight or flight number. The airlines will not tell us what flight you have been rerouted on. You will not be charged, and we will not show up for a canceled flight.